Frequently Asked Questions

• Orders are processed in the order they are received.
• There is no same-day shipping.
• In-stock products are normally dispatched within three business days after funds have cleared.
• Made-to-order products may take approximately 15–30 business days to manufacture.
• Transit times vary depending on the courier and delivery location.

Please send us a message through the Contact Us page with the products you would like to order and your complete delivery address.

Include the street number, street name, city, state, postcode and country. A correct delivery address is required to provide an accurate shipping quote. Shipping to a PO Box is not available.

Pickup can be arranged by emailing us your order number. Please wait until your item has been confirmed as ready before arranging collection.

Please note that the workshop does not have an EFTPOS terminal.

Please email us the products you would like to order and your full delivery address, including the street number, street name, city, state, postcode and country.

We will confirm your order details and send an electronic invoice so payment can be completed.

Orders are processed in the order they are received. Many products are manufactured after an order is placed and may take approximately 15–30 business days.

We will confirm your order and estimated dispatch date within 72 hours of funds clearing. Products that are already in stock are normally dispatched within three business days.

We will email you on the day your products are dispatched and provide the available tracking information. Shipping emails are generally sent at the end of the business day.

Please use the courier’s tracking service to follow the delivery. If you do not receive an email within the expected dispatch period, contact us and include your order number.

If the packaging appears damaged, do not accept the delivery or open the package. Contact us immediately and send clear photographs of the damaged packaging.

If the damage is discovered after opening the package, email josh@jsai.com.au within 24 hours of delivery and include photographs of the damaged product.

All products must be trial fitted before they are prepared or painted. This allows the installer to check the fitment and make any required adjustments first.

JSAI is a hands-on manufacturing business. Because our team is often working with fibreglass resin or sanding, we may not always be able to answer telephone calls.

Email, WhatsApp and website messages are the best ways to contact us. We aim to respond within three business days.

Products are normally supplied in a black gel-coat finish. This does not mean the colour will exactly match the black paint on a vehicle.

The product should be properly prepared and painted before final installation.

A professional paint, smash-repair or body shop should complete the preparation. This may include trial fitting, sanding, priming, paint matching and applying a top coat.

Most products include the mounting equipment stated in the product description. Please check the individual product page before placing your order.

Installation quotes may be available depending on the product. Painting prices vary based on the vehicle, preparation work, colour matching and the required finish.

For an accurate quote, contact a trusted local paint or body shop.

Installation varies depending on the product. Common mounting methods include bolts, nuts, self-tapping screws, double-sided mounting tape and clips.

Trial fitting by an experienced installer is strongly recommended.

JSAI aims to produce parts that fit as closely as reasonably possible. However, fitment can be affected by:

• Previous vehicle repairs or modifications
• Accident damage
• Differences between individual vehicles
• Mounting holes that require slight adjustment
• Minor sanding or body filling during installation

Professional installation is recommended for the best result.

This depends on the product and the type of repair required. A professional crash-repair or fibreglass specialist may be the most suitable option.

Send us clear photographs and product details so we can review the request.

Producing a mould for a single custom item can be time-consuming and expensive. We generally prioritise products that can support the wider automotive market.

You may still send us your idea. We can review the request and advise whether it may be suitable for future development.

Lead times vary depending on the product and current workload. Made-to-order products are added to the manufacturing schedule after payment has cleared.

Products listed as in stock may require 24–48 hours of preparation before dispatch or pickup.

Available payment methods may include online card payments, PayPal, direct deposit and other options displayed during checkout.

Prices and payment options are shown in Australian dollars unless stated otherwise.

Product prices are based on materials, manufacturing time and demand. Discounts, promotions and special offers will be announced through the website and JSAI social media pages.

JSAI may consider suitable distributors who can help make our products available to a wider market.

Please contact us with your company details, location, website, social media pages and the products you are interested in.